Privacy Policy

1. Information We Collect

Personal Information

We collect the following personal information when you register and use our service:

• Contact Information: Name, email address, mobile number
• Business Information: Business name, PAN number, GSTIN number
• Account Information: Username, encrypted passwords, subscription details
• Communication Data: Support requests, feedback, and correspondence

Technical Information

We automatically collect certain technical information:

• Usage Data: Pages visited, features used, time spent on service
• Device Information: IP address, browser type, operating system
• Log Data: Access logs, error logs, performance metrics

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: Monitor government portals for notices related to your PAN/GSTIN
• Communications: Send alert notifications via email, WhatsApp, and SMS
• Account Management: Manage your subscription, billing, and account settings
• Customer Support: Respond to inquiries and provide technical assistance
• Service Improvement: Analyze usage patterns to enhance our service
• Legal Compliance: Meet regulatory requirements and legal obligations

3. Data Security and Protection

We employ multiple layers of security to protect your data:

• Encryption: All sensitive data is encrypted both in transit and at rest
• Access Controls: Strict access controls limit who can view your information
• Regular Audits: Security audits and penetration testing are conducted regularly
• Secure Infrastructure: Hosted on secure cloud infrastructure with redundancy
• Data Minimization: We collect and retain only necessary information

4. Important Security Notes

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share information only in the following circumstances:

• Service Providers: Third-party services that help us operate our platform (email, SMS, hosting)
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In case of merger, acquisition, or sale of business assets
• Consent: When you explicitly consent to information sharing

6. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. Specifically:

• Active Accounts: Information is retained while your account is active
• Closed Accounts: Data is anonymized or deleted within 90 days of account closure
• Legal Requirements: Some information may be retained longer to comply with regulations
• Billing Records: Financial records retained as required by tax law

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Data Portability: Request a copy of your data in a machine-readable format
• Opt-out: Unsubscribe from marketing communications at any time
• Account Control: Update your account settings and preferences

8. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your login status and preferences
• Analyze website usage and performance
• Provide personalized user experience
• Ensure security and prevent fraud

You can control cookies through your browser settings, though some features may not work properly if cookies are disabled.

9. Children's Privacy

Our service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.

10. International Data Transfers

Your information is processed and stored in India. If you are accessing our service from outside India, please be aware that your information may be transferred to, stored, and processed in India where our servers are located.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of material changes via email or through our service. Your continued use of our service after changes indicates acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us: